How to route incoming support tickets
Classify inbound tickets, attach the right context from your docs, and route each one to the team that owns it.
workflowsrag10 min
What you will learn
- Classify a ticket against your own taxonomy
- Attach relevant documentation with a retrieval step
- Route by confidence, with a fallback queue for edge cases
- Measure how often the routing was corrected by a human
About this lesson
Classify inbound tickets, attach the right context from your docs, and route each one to the team that owns it. This lesson is part of Real world recipes, lesson 3 of 3. Work through the series in order if you are new to MagOneAI, or jump straight here if you already know the basics.